I had planned on buying another one of their tents for a new vehicle I have plans to purchase however this experience has completely disgusted me and that will not happen.
I understand that defects in manufacturing can happen but what really makes a company shine is when they take the opportunity to make things right. I am a brand loyal customer when it comes to the majority of my purchases. The only course of action left is for me to file a small claims case in county court, which is easy for me since I am only 40 minutes from Boulder where they are based. I believe the owner to be a fly by night swindling and shrewd entrepreneur who is good at taking our money and leaving us out in the cold after doing so. At this point I have no faith in this company. I have seen the same lack of service in the pool and spa industry for years. This kind of horrible service is not surprising to me. I have emailed their “customer service” manager to confirm with her to order the top shell and she has not responded. I have argued back and forth with them and they finally offered to order me a new top shell however I told them I was consulting legal advice to confirm whether or not they are in breach of their warranty and the attorney told me that if they provide me a new top shell, then they wouldn’t be. roof top tent, Roofnest, tent, black, hardcover. The total weight for the Roofnest Sparrow is 130 lbs, making it one of the lighter hardshell RTTs in our review and just 5 lbs heavier than the iKamper Skycamp. roof top tent, Roofnest, tent, black, hardcover, two person. The whole process should take less than an hour. They told me to send them back the $300 they sent me and they would order me a new top shell, which I would be responsible for replacing with my own labor and tools. The Sparrow is held in place with four mounting brackets, and the left brackets are spaced 21.5 from their respective right brackets. We had to place a medium sized cooler under it on our last outing and over 3 liters of water leaked into the tent due to this leak.
Now I have another crack in the center of the top shell that has actually caused a major leak. Their “customer service” department sent me $300 and a tube of JB Weld as part of their “warranty”. Roofnest Sparrow Adventure 3,395.00 4.9 See all reviews INSTALLS EASILY on all Vehicles POPS UP in Under a Minute WATERPROOF and Super Durable FAST SHIPPING Fast Freight FINANCING Great Rates The new Sparrow Adventure is Roofnest's most versatile tent. I started noticing the this plastic film peeling off around 6 months ago and then, a crack started from the edge near the latch and ran into the top of the shell. The latches that secure the tent have failed repeatedly and I have found myself having to bend them to their original shape repeatedly so that the tent does not deploy while driving, which has actually happened. Since I’ve had the tent, the seam seal tape was coming off within 3 months. I bought a Sparrow XL in July of 2020 and it was finally received at the end of August.